We care about providing the best possible experience to patients and visitors. If you have any feedback for us, please let us know here. If you leave your name and email address, we will respond to your feedback, or you may remain anonymous and we will not be able to respond.
We do also enjoy receiving positive feedback so please do not hesitate to sing our praises as it motivates our team no end!
Did you know you can now have your say to help improve more services across the NHS?
You can give us feedback by leaving a review on NHS Choices (https://www.nhs.uk/services/gp-surgery/merchant-street-practice/F84118/leave-a-review). We love to hear your opinions on how we are performing at Wellington Way Health Centre and our management team reads the reviews on a regular basis so that we can improve your health centre.
NHS Friends & Family Test
The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience.
You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account.
It doesn’t take long and you don’t need to give your details on your feedback form.
Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more here - The NHS Friends & Family Test (http://www.nhs.uk/friendsandfamily) .
We will be sending patients text messages regularly to gain feedback about the changes we are making as well as the friends and family test. Please respond to this survey. We will be posting the results on the website. You can also complete paper copies of friends and family survey in the practice.