We are moving to ta total triage model

15th August 2023Patient information, Practice information

To improve access for all our patients. We will encourage and help you to submit an online consultation when you need an appointment. This will be triaged to the most appropriate clinician by our Duty team and you will be informed of the outcome with 10 working hours after submitting your online consultation. Please put as much information on the online consultation as possible as this will help the Duty Doctor to find the right help for you. We will be asking feedback monthly from our patients as we launch this new model.

You can check your investigation results on the NHS App so make sure you have this set up. If you need help, come and ask one of our reception team. You can also check the progress of your referrals on the app

The North East London MSK app

3rd July 2023Online services, Practice information, Self care
The North East London MSK app

The North East London MSK app (powered by getUBetter) is provided free of charge by North East London ICS for patients registered at Wellington Way Health Centre. It can be accessed on a Smartphone or on the Web, and guides you day-by-day through a sequence of exercises and tips to help you recover from a range of new or recurrent musculoskeletal conditions:

  • Lower back pain
  • Back and leg pain
  • Neck pain
  • Shoulder pain
  • Ankle pain
  • Knee pain
  • Soft Tissue Lower Limb pain
  • Hip pain

You will be referred to the app by one of our GPs or Physios, or you can self-register by clicking on this link, or the App image above.

Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started.

You can download the North East London MSK App to your Smartphone for easiest access, or use the Webapp.

If you develop another condition, select your new condition from within the app and it will be added to your account.

The app will also connect you to your local treatment, healthcare providers or support services, if needed, such as Physiotherapy.

Merchant Street Surgery Patient Participation Group 29th September 2021 @ 6pm

22nd September 2021Patient information, Practice information

Are you interested in having your say about the changes in your practice?

Our patient group is expanding, please join us to help shape the future of our services. We would love to see you!

If you are interested in joining this forum please leave your details at reception or email us: THCCG.F84118-Workflow@nhs.net

Alternatively, we welcome any comments and suggestions via the email address provided above, or in person at the surgery. Thank you!